Frequently Asked Questions

1. How do I book a holiday?

Booking your holiday is quick and easy thanks to our online booking page. Navigate to the holiday of your choice and click on “Book this holiday”. On the online booking page read the detailed cost overview carefully. Fill out the form. At the end of the booking form you can type your queries and additional requests. We will contact you if necessary.

2. Is it possible to book extra nights?

It is possible to book extra nights for all holidays with a daily starting date. It is not possible to book extra nights for holidays with fixed starting dates, due to difficulties with your luggage transfer. 

3. Is it possible to pass on my dietary needs to the hotels I will be staying at?

Yes, you can fill in your dietary needs in the online booking form under “Preferences”. The hotel chefs will take your requests into account as much as possible. It’s always good to remind the reception of your dietary needs when you check in at the hotel. 

4. Can Countyhike book my flight or train journey to Holland for me?

No, unfortunately we do not book flights or train journeys. You must make your own arrangements for your outward and homeward journeys.

5. How can I see whether the self-guided holiday of my choice is still available? 

You can’t. As soon as we receive your booking request we will contact the hotels to find out if they have room for you on the required dates. If they can accommodate you, we will send you a travel agreement per e-mail within three working days. If the hotels are unable to accommodate you on the required dates, we will contact you to confer on an alternative solution.  

6. Can I change the starting point of the holiday of my choice?

That depends. blabla

7. When and how will I receive the travel agreement and how can I pay?

As soon as we can confirm your holiday, we will send you the travel agreement (contract) by e-mail. It will stipulate the sum of your down payment, to be paid immediately (15% of the total price of your holiday plus insurance premium if you want to buy travel insurance). The remaining sum is due no later than six weeks before the starting date of your holiday.

After the booking is confirmed by us, you will receive the log in information for My CHK, your personal holiday page.

On My CHK you can see a lot of payment options to make it easier for you to transfer the money.

1. What kind of hotels will I be staying at?

You will stay at all kind of logings, from B&B's to 3-star and 4-star hotels, in a private room with ensuite bathroom. 

2. Does Countyhike offer guided group tours? 

No, at the moment we only offer self-guided holidays, but do keep an eye on our website and newsletter as we might start to have some group tour dates in the future

3. May I book my own hotels?

No, we can only provide luggage transfer and walking routes if the hotels have been booked through us.

4. What is included in the bike rental price? 

Our hybrid bikes and e-bikes are equipped with water resistant pannier bags. Racing bikes and children’s bikes are not. Hybrid bikes also have a handlebar bag. E-bikes don’t have room for a handlebar bag because of the e-bike screen. All our rental bikes come with a pump, chain lock and puncture kit.

5. I have already booked hotels by myself. Can I hire bikes from you?

No, we only offer rental bikes if accommodation is booked through us. 

8. What kind of routes can I expect on Countyhike?

The routes we have designed can be navigated by signposts and in the Guibo App. 

1. When will I receive my Route Pack?

When you check into your first hotel, you will receive our Route Pack, one per room. It includes route descriptions, luggage labels and extra information. If you wish to consult this information beforehand, by way of preparation for the holiday, you can download the documents through MyCHK on our website and print them at home. You will receive your Login for MyCHK upon receipt of your booking confirmation.

2. What are the traffic regulations?

This information can be found in your travel documents, which you receive on arrival.

3. What is the weather forecast for the Netherlands?

The weather is unpredictable in the Netherlands. On www.accuweather.com you can find historical averages.

4. What if it rains?

Here are our best Countyhike tips. Make sure you always have your rain gear with you. Moreover, pack dry clothes in your rugsack. That way you can change into dry clothes upon arrival at your hotel even if your luggage has not yet been delivered. 

On www.buienradar.nl you can see the shower forecast for the coming three hours. So theoretically you can try to plan your cycling trip around the shower(s).

5. What time will my luggage be picked up / dropped off at the hotel?

Your luggage must be ready for pick-up at 09:00 hrs and will be delivered to your next hotel before 17:00 hrs.

6. How can I contact Countyhike during my cycling trip?

During office hours you can call us on 0031-481-745068. Outside office hours you can call us on our emergency telephone number which you will find in your Route Pack. We don’t read e-mails at the weekend so please don’t hesitate to phone us on our emergency number to reach us. We will be glad to help you!

7. How do I reach my first hotel from Amsterdam Airport Schiphol?

All our hotels can be reached by public transport. Go to journey planner www.9292.nl/en to print out your travel plan for the journey from the airport to the hotel. Unfortunately, we cannot organize a transfer for you. If you don’t want to use public transport, you will have to take a taxi. 

8. How much is the penalty if I cancel my booking?

Costs for cancellation depend on when you cancel (how many days before the starting date of the holiday). To read our cancellation policy, click on the link.